Complaint form

Dear Customer,

In the interest of our customers, we place the highest value on the quality of our products—whether you purchase them online in our shop or offline in retail stores. Our range is subject to constant quality control and always leaves our premises in perfect condition. However, if there are any complaints regarding purchases made in retail stores, please follow the steps below to ensure a smooth processing of your complaint. For complaints related to an online order, please use our online cancellation form:

1. Please fill out the complaint form. Completing the complaint form is not a requirement for exercising your warranty rights effectively.
2. Send the product/package along with the complaint form.
3. Please send the return shipment to us free of charge.
4. After reviewing the case, we will immediately refund the legitimately claimed product and the incurred shipping costs in the form of products.