Consumer service

Good to Know – Everything About Our Products, Storage, and Frequently Asked Questions

Welcome to the service section of Heinerle-Berggold – here you’ll find practical tips, helpful information on how to store our sweet creations, and answers to the questions we’re asked most often.
Our goal is simple: we want you to enjoy our products for as long as possible – and to make sure no question remains unanswered.

If you still have any suggestions or additional questions, feel free to contact us at
info@berggold.meduzzen.com – we’ll get back to you as soon as possible.

Product Information

Product Information & Storage

Our products are delicately balanced, sensitive in texture, and respond to environmental influences.
With just a little care in how you store them, you can preserve their quality and freshness for a particularly long time.

01 Chocolate & Jelly Like It Dry

Chocolate should be stored in a dry place, and temperature shocks should be avoided.

Chocolate should be stored in a dry place, and sudden changes in temperature should be avoided.

Moisture is the natural enemy of both chocolate and sugar-coated jelly.
When chocolate moves from a cool place into a warmer environment, condensation forms — causing what’s known as sugar bloom: small, rough sugar crystals on the surface.

Tip: Keep the chocolate in its packaging until it has adjusted to the new temperature, and always store it in a dry place.

Sugar-coated jelly also dislikes humidity – sugar attracts moisture, which makes the jelly sticky.
So always store it in a dry, airy place, away from sudden temperature changes.

02 Chocolate Doesn’t Like Heat

The ideal storage temperature for chocolate is between 12°C and 20°C, without frequent fluctuations.
Otherwise, fat bloom may occur – usually caused by cocoa butter.

Fat Bloom
Chocolate feels most comfortable between 12°C and 20°C.
If it gets too warm, a whitish, soft coating may appear – a result of cocoa butter rising to the surface.
It might not look nice, but it’s completely harmless.

Jelly also suffers from heat – it begins to “sweat” and loses its firm texture.

IIn short: avoid sunlight and pressure; choose a cool, shaded, and quiet spot instead.

03 Chocolate Is Sensitive to Odors

Especially white chocolate tends to absorb surrounding smells quickly due to its high fat content.
Therefore, never store it near strong-smelling foods, and keep it tightly sealed whenever possible.

04 Chocolate Needs Darkness

ILight and oxygen cause oxidation – a process that alters the flavor of fats.
The result: an unpleasant odor and a dull taste.

Our tip: store chocolate in a cool, dark, and airtight place – that way it will taste as good as on the very first day.

Average Shelf Life (under optimal storage conditions):

  • Dark chocolate: approx. 2 years
  • Milk chocolate: approx. 1.5 years
  • White chocolate: approx. 1 year
  • Cream-filled pralines: min. 12 months
  • Liqueur-filled pralines: min. 9 months
  • Chocolate-coated jelly: min. 12 months
  • Sugar-coated jelly: min. 9 months

Gluten-Free Products

These products from our range are gluten-free:

  • Chocolate Lollipops on a Stick (varieties: milk chocolate, white chocolate, milk chocolate with milk cream filling)
  • Chocolate-Covered Jelly
  • Sugared Jelly

Vegetarian Products

All BERGGOLD Jelly Products Are 100% Vegetarian

Instead of animal gelatin, we use agar-agar – a plant-based gelling agent derived from seaweed.
Many of our sugar-coated jellies are also vegan.
Look for the “Veggie” label on the packaging or the corresponding information in our online shop.

Note on GMO Regulation

Our products are made without genetically modified ingredients and, according to the current EU Regulation 1829/2003, do not require GMO labeling.

Complaint

Dear Customer,

In the interest of our customers, we place the highest value on the quality of our products. Our range is subject to constant quality control and always leaves our facility in impeccable condition. Should there be any complaints in individual cases, we ask you to follow the steps outlined below to assist us in the smooth processing of your complaint:

Option A: Sending the Goods/Package with Complaint Form

  1. Please print out and fill out the Complaint Form. Filling out the complaint form is not a prerequisite for the effective exercise of warranty rights.
  2. Send the goods/package with the complaint form.
  3. Please send the return shipment to us free of charge.
  4. After inspection, we will immediately refund the legitimately complained-about goods and the postage incurred.

Option B: Complaint via Email with a Meaningful Photo

1. File a complaint via email without a form to ga@berggold.meduzzen.com

Necessary information:

  • A meaningful photo showing the condition of the goods
  • Indication of the minimum shelf life date & batch number
  • Where the goods were purchased and at what price

2. Sending the goods is not necessary.

3. After inspection, we will immediately refund the legitimately complained-about goods.

Frequently Asked Questions (FAQ)

Where can I get a specific BERGGOLD product?

We supply major retail chains, not individual stores.
If you’re looking for a specific product, please ask the store manager at your supermarket – many of our products are listed and can often be ordered upon request.

How can I get promotional material?

Unfortunately not – our promotional items are intended for special campaigns only and are not available for regular purchase.

Does BERGGOLD send Info Material for School Projects or Theses?

We appreciate your interest.
You’ll find plenty of information here on our website.
However, due to the high number of inquiries, we’re unfortunately unable to offer individual support.

How can I get BERGGOLD products to sample?

Unfortunately, we do not send out product samples.
You can taste our products during in-store promotions or at trade fairs.

Can I visit the BERGGOLD Chocolate Factory?

To meet the growing quality expectations of our customers, we have been certified annually since 2003 according to the IFS (International Featured Standard Food).
These standards require particularly high levels of safety and hygiene, which is why we are unfortunately unable to offer guided tours of our production facilities.

However, we warmly invite you to visit our small company exhibition instead.
Your visit can easily be combined with a stop at our factory outlet for some sweet shopping moments

At which Events/Fairs Can You Find BERGGOLD?

For example, at the Green Week in Berlin and the ISM in Cologne.

In How Many Countries Outside Germany is BERGGOLD Still Represented with Its Products?

Yes – our products are available worldwide, including under our partners’ private labels.

Does BERGGOLD Also Sponsor Events and Associations?

We support selected projects in our region.
Please understand that we’re unable to respond positively to every request – the number of inquiries exceeds our available budget.

Any Questions?

Then just write to us at info@berggold.meduzzen.com – we look forward to your message.
For product complaints, please refer to the instructions in the Complaints section.